Cala App Terms and Conditions

Effective Date: 04/14/2025
Please read these Terms and Conditions (“Terms”) carefully before using the Cala mobile application (the “App”) operated by Cala Systems, Inc. (“Cala,” “we,” “our,” or “us”). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the App.

1. Eligibility and Account Creation

The App is intended solely for use by individuals who have purchased and installed a Cala Heat Pump Water Heater. You must create an account to access and use the App. By registering, you represent that:

2. App Functionality and Features

The App provides advanced controls and intelligent settings for managing your Cala Heat Pump Water Heater. Features include, but are not limited to:
Some features are region-dependent and require third-party data (e.g., utility pricing, solar forecasts, weather data, carbon intensity). Availability and accuracy may vary.

3. Limitations and Disclaimers

Cala makes reasonable efforts to ensure the App and its features operate as intended, but we make no guarantees regarding:
You acknowledge that these external factors are beyond Cala’s control and may impact the effectiveness of certain features.

4. Intellectual Property

The App and all content, features, and functionality (including text, graphics, logos, and software) are the exclusive property of Cala Systems, Inc. and are protected under U.S. and international intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the App without prior written consent from Cala.

5. User Responsibilities

You agree not to:

6. Data and Privacy

By using the App, you acknowledge and agree to the collection and use of data as outlined in the Cala App Privacy Policy. This includes operational data from your water heater, location-based services, and optional utility account information for optimization.

7. Termination

Cala does not currently reserve the right to suspend or terminate your access to the App. However, we may discontinue or modify certain features at any time, for any reason, without liability to you.

8. Changes to the Terms

We may update these Terms from time to time. Continued use of the App after such changes become effective constitutes your agreement to the revised Terms. We encourage you to review this page periodically.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

10. How to Contact Us

If you have any questions about these Terms or the App, please contact:

By e-mail:         support@calasystems.com
By mail:            Support
                          Cala Systems, Inc.
                          444 Somerville Avenue
                          Somerville, MA 02143