Terms and Conditions

Effective Date: 04/14/2025

Please read these Terms and Conditions (“Terms”) carefully before using the Cala mobile application (the “App”) operated by Cala Systems, Inc. (“Cala,” “we,” “our,” or “us”). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the App.

1. Eligibility and Account Creation

The App is intended solely for use by individuals who have purchased and installed a Cala Heat Pump Water Heater. You must create an account to access and use the App. By registering, you represent that:

You are at least 18 years old;
You are a Cala customer; and
You will provide accurate and complete information during account registration and keep it up to date.

2. App Functionality and Features

The App provides advanced controls and intelligent settings for managing your Cala Heat Pump Water Heater. Features include, but are not limited to:

Cala Intelligent Preferences™ – Personalize how your system operates to match your household’s needs.
Solar Synchronization – Align water heating with solar panel output to reduce grid exports and energy costs.
Electricity Price Synchronization – Prioritize water heating during lower-cost electricity periods (where available).
Carbon Emissions Synchronization – Heat water when the electrical grid is cleaner to reduce carbon footprint.
Storm Preparation Heating – Automatically preheats water in anticipation of storms or outages.
Sound and Air Management – Set quiet periods to reduce noise and air movement from the heat pump.
Demand Response Participation – Participate in virtual power plant or grid services when available in your region.

Some features are region-dependent and require third-party data (e.g., utility pricing, solar forecasts, weather data, carbon intensity). Availability and accuracy may vary.

3. Limitations and Disclaimers

Cala makes reasonable efforts to ensure the App and its features operate as intended, but we make no guarantees regarding:

The accuracy or availability of third-party data sources, including electricity pricing, weather forecasts, or grid emissions.
Potential changes in electricity rates that may impact your expected savings or operating costs.
Installation quality, compatibility, or performance of the Cala unit outside of our provided guidance.

You acknowledge that these external factors are beyond Cala’s control and may impact the effectiveness of certain features.

4. Intellectual Property

The App and all content, features, and functionality (including text, graphics, logos, and software) are the exclusive property of Cala Systems, Inc. and are protected under U.S. and international intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the App without prior written consent from Cala.

5. User Responsibilities

You agree not to:

Use the App for any unlawful or unauthorized purpose;
Reverse engineer, decompile, or otherwise attempt to extract the App’s source code;
Interfere with or disrupt the operation of the App or its servers;
Misrepresent your identity or ownership of a Cala device.

6. Data and Privacy

By using the App, you acknowledge and agree to the collection and use of data as outlined in the Cala App Privacy Policy. This includes operational data from your water heater, location-based services, and optional utility account information for optimization.

7. Termination

Cala does not currently reserve the right to suspend or terminate your access to the App. However, we may discontinue or modify certain features at any time, for any reason, without liability to you.

8. Changes to the Terms

We may update these Terms from time to time. Continued use of the App after such changes become effective constitutes your agreement to the revised Terms. We encourage you to review this page periodically.

9. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

10. How to Contact Us

If you have any questions about these Terms or the App, please contact:
‍
By e-mail:         support@calasystems.com
By mail:            Support
                          Cala Systems, Inc.
                          444 Somerville Avenue
                          Somerville, MA 02143

Cala App Terms and Conditions